Refund policy

Last updated: October 1st, 2026

Vivid Optimizer sells digital software licenses. A license key can't be "returned" once delivered, so all sales are final after your key has been delivered, except in the cases listed below.

When you're eligible for a refund

We'll issue a full refund if you contact us within 14 days of purchase and any of these apply:

  • Non-delivery: you didn't receive your license key and we can't deliver it within 48 hours of you contacting us.
  • Duplicate or accidental charge: you were charged more than once for the same order.
  • Key doesn't work: your license key is invalid or won't activate, and our support team can't fix it or replace it within 3 business days.
  • Not as described: the software is materially different from what's described on the product page.
  • Compatibility issue: the software won't run on a system that meets the listed system requirements, and support can't resolve it.

When refunds aren't available

  • Your license key was delivered, works, and has been activated, and you changed your mind.
  • Your PC doesn't meet the system requirements listed on the product page.
  • The license was revoked because of a violation of our Terms of Service, such as sharing or reselling a key.
  • Your license period ended (for time-based plans).
  • You're expecting a specific result. Performance results vary by hardware and setup and aren't guaranteed.

Cancellations

If your key hasn't been delivered yet, email us and we'll cancel the order and refund you in full. License plans are one-time purchases and don't renew automatically.

How to request a refund

Email contact@vividoptimizer.com with your order number, the email used at checkout, and a short description of the issue (screenshots help). We reply within 24 hours. Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post it. When a refund is issued, the associated license key is deactivated.

Payment disputes

If something's wrong with your order, please contact us first. Most issues can be solved faster than a bank dispute. If you file a dispute or chargeback, we'll respond with our order and delivery records, including proof of license delivery and activation.